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HP Recommended
HP Stream
Microsoft Windows 10 (32-bit)

Laptop has an orange light by the charge cord and a white light showing charge near the card reader however it won't turn on. I've tried a hard reset of unplugging it, holding down the power button for 1 minute then plugging it back in and pressing the power button again but nothing happens. There is no external battery with the stream. any ideas????

1 REPLY 1
HP Recommended

@EnigmaNewfie
Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Note: Disconnect all the connected devices from the computer including power cord and try to turn it back on after few hours sometimes this fix the issue. 


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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