HP stream notebook problems

[zalanaroig]

I have an HP stream notebook. I have never had any issues with this laptop. However, the other night I decided to reset the entire computer to give it a fresh start in the event I wanted to sell it and get a new one. I searched for hours and finally got passed the hours of watching the hp symbol load on the screen and then clear only to load once again. Now the computer is working. I am able to log in and it takes me to the main screen. However, the only icon I see is the recycling bin, I do not see an internet icon. I also am not able to click on the windows menu logo in the bottom lefthand corner. Normally this is where I would find many options to click on such as “paint, word, internet explorer” could you please help me understand this?? I just want this computer back working properly..

[The_Fossette]

@zalanaroig,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are unable to click on the Windows logo on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

Open Task Manager by either right-clicking on the taskbar, and selecting Task Manager from the menu, or holding down Ctrl+Shift+Escape.

If a UAC prompt appears, click yes and then click "More details" on the bottom right of the task manager screen.

Head to the "Processes" tab and scroll down until you see "Windows Explorer"

Right-click on the process, and select "Restart" from the menu.

If you continue facing the issue, then follow the below steps.

Hold down the Windows Key+R to open the Run window. Type in the following without quote marks: "control /name Microsoft.IndexingOptions".

Click Modify on the bottom left of the Indexing Options window. Click the "Show all locations" button, then untick all the currently ticked locations. Click OK.

Now click Advanced, then click Rebuild in the Troubleshooting section. A message will pop up saying that this may take some time. Click OK.

Hold down the Windows Key+R to open the Run window again. Now type in "Shutdown -r" without quote marks to reboot your machine.

If this hasn't fixed your reluctant Start menu, it's time to break out the big guns.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!