HP stream will not start after attempted reset

[Sarah116browne]

Hi, I decided to sell my laptop so I did a reset. I followed the instructions but it came up with the error at 45%.

It asked me if I wanted to try again so I clicked yes and again it showed Error at 45%. 

Now it loops through the Bootup screen, occasionally trying to diagnose the issue but always ending up at the error you pc cannot turn on. I did the quick test and it came up all pass. I reset the BIOS but it still does this.  I've tried all the advanced troubleshooting options but nothing seems to be working and I have no idea what drive I need to download from the hp website. 

I've done multiple hard resets and I'm losing my mind.  

Somebody, please help 

[CherylG · Accepted solution]

 I would try a new install.Your Windows 10 license key is embedded in BIOS and you can reinstall Windows 10 with the latest update included.
Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive. At least 8gb flash drive required:
https://www.microsoft.com/en-us/software-download/windows10

Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10.

Follow the guide here-especially paying attention to Step 5 since you will be creating it on another machine:

https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
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When your usb flash drive is prepared insert it in usb port of the Stream. Power on the laptop and immediately start tapping Esc key. From the menu tap F9 key and use the arrow keys to move to and select usb. Tap Enter key.
After starting the Install and you go through a couple of screens - choose Custom (not Upgrade) and delete each partition. Continue with installation.It should pickup the key from BIOS but if it asks at any point just choose "I don't have a key". It will continue and should activate once you are online.

This will not include the original software from HP but most of it can be installed from your Support page if you need it.

[Sarah116browne]

You. You are my saviour. 

thank you so much!! 

Worked straight away. Tried using the same theory on my old HP that I'd given up on and boom worked like a charm. 

Im not kidding. my saviour 

[CherylG]

Happy to hear all is well now- on two machines! Well done. Thank you for posting your success stories which will encourage others who may be facing similiar problems.