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deadeyejack
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HP Laptop
Microsoft Windows 10 (64-bit)

Model # :  15-da0014DX   Product#:  4BS30UA#ABA   Serial #:  [edit]

 

While downloading HP suggested downloads today (15Jan2020) the START button was rendered inactive.  Anyone else had this problem?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

wnloads today (01/15/2020)  

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HP Support Agent
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@deadeyejack Welcome to HP Community!

 

I understand that after updating the drivers, the START button was rendered inactive.

 

Please let me know which driver you have installed.

 

Rollback the drivers from the device manager and check for the issue. Please refer to the following video  

 

If you still facing the same issue, please perform the system restore

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

deadeyejack
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Well I had to contact the Geek Squad for another issue so they fixed the one I wrote to you  about also.

But did want to thank you for your troubles in answering.  Keep up the great work!!!!!

PS:  I am not so sure I could have done what you suggested as I am not that familiar with your terms (Driver) -(Etc).

 

 

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HP Support Agent
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@deadeyejack 

 

I understand your concerns.

 

Please contact our phone support they will help you.

 

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Have a nice day!!

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