HP support assistant "restart required to complete updates" message

[CJ782]

I keep getting a message from hp support assistant saying a restart is required to complete updates. the message also mentions "HP notebook system BIOS update (AMD Processors)". when I click restart now, the device restarts but the same message shows up again. Every time I click restart now but the same message keeps popping.  

Need some help please!!!

[Dragon-Fur]

@CJ782 

Welcome to the HP Community --

I would be leery of HP Support Assistant wanting to instill a BIOS update.

Sure - can work.  People do let HPSA install BIOS updates.  I would not do so -- but that's me.

Add to the natural risk and fussiness of BIOS updates in general that the HPSA is not behaving normally.

I don't know whether the software works in the way you expect.

In truth, I no longer use HPSA -- I currently have all business class systems -- I use HPIA (HP Image Assistant) when I wish to automate the driver update check / installation process.

I've used the HPSA in the past.

My understanding of HPSA -- based on previous experience:

• HPSA will update currently installed Drivers and Software as compared to the list of the available updates (at HP) when it is clear to the HPSA application which version is relevant.
• HPSA cannot always discern how to find or select the Operating System running on the computer as compared to the (HP) location where HPSA wants to source the "updates".   This is particularly the case when the Operating System running on the computer is not supported by the drivers / software in Software and Drivers.  This confusion can also be the result when there being more than one choice of OS version.  HPSA might choose wrong or perhaps not choose a Source at all (and hang / spin / balk / complain).
• HPSA might (attempt to) download and install the wrong BIOS - this action might result in the BIOS not loading (as would be appropriate), the BIOS loading and bricking the computer, or anything in between.

If you wish to do so,

Join the many who decide -- for whatever reason -- to manually check and install drivers and updates.

You can also (instead) switch OFF the "Software Update Settings" (automatic updates) in HP Support Assistant > Settings

Doing helps you reclaim control over how and when updates are installed.

Were it mine to do,

and for any reason I could not "let go" of using HPSA,

(then)

I'd switch OFF the Automatic Updates in the HP Support Assistant Settings.

Why?  You can always run the program / app manually and Check for Updates when it is convenient for you.

If you cannot stand to do that much, (at the least) switch OFF the BIOS updates selection.

Restart the computer and log in.

If Windows 11 is supported on your computer,

If HPSA can find any viable Updates (barring that BIOS update)

Open HPSA - Check for Updates -- see if you can get the "other updates" to install.

Do not attempt to install that stubborn BIOS update...

Example - HP Support Assistant - Settings

HPSA_App_Settings_Auto-Updates_6

You'll need to know your exact model the for next part.

Find Your HP Laptop Name, Product Number, or Serial Number | HP Notebooks | @HPSupport

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Open your support website

 HP Product Home

Right-Click on Category "Software and Drivers"

Open the category in a "new tab" in your browser - Go to the category

If needful, "Change" the Operating System / Version to Windows / Windows 11

If Windows 11 is supported on your computer,

You will see a list (or the opportunity to open a list) of Software and Drivers

Open enough that you can see the BIOS update listing.

Check whether the most recent BIOS update is the same BIOS update that you want to install.

Decide whether you want to install the BIOS update.

If yes, download - save - install the BIOS update

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