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‎04-08-2022 05:56 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13m-bd0023dx
Operating System: Microsoft Windows 10 (64-bit)

I’ve purchased all HP products and have a support contract and after 2 weeks of deflecting that there were no issues I was told that my windows ops was corrupted I would need to find another company with a service location to resolve this issue.  First of all HP states they do have service centers as well as operating system specs on their site.  Any help in how to reinstall windows?

Category:
1 REPLY 1

‎04-08-2022 06:15 PM - edited ‎04-08-2022 06:15 PM

HP Recommended

Hi:

 

Your PC is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally come with your PC.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You will need to have access to another PC running Windows 7 64 bit or newer and a 32 GB USB flash drive to create the recovery media with.

 

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