HP support isn't providing storage drivers

[LazyEvaluation]

HP's support site is missing storage drivers for my laptop. Contacting tech support, since November I might add, has proved fruitless. Instead of trying to help me they argue with me and continually feed me misinformation.

My laptop in question has serial number CND4432KCJ. If you go to the support site and enter that serial number to get drivers, the storage drivers are clearly missing.

I did talk to someone in business support, and while he was completely understanding, and tried to escalate to the correct support team, all I got again was the same worthless consumer support staff that refuses to even try to help with this issue or continues to try and feed me misinformation.

I would appreciate it if HP could very simply put storage drivers for my particular laptop on to the support site.

All three of the other HP laptops I currently own have storage drivers available. Somehow they were overlooked for this particular laptop.

Beyond that, the culture of HP's current consumer support team badly needs fixing. They should not just grasp at straws to try and resolve the issue as quickly as possible and thus feed me misinformation. It's very disappointing. HP's business support staff was very sympathetic to my plight, but their hands were tied as far as trying to assist me goes, beyond attempting to escalate to a competent consumer support person.

I've been an HP customer for a very long time, but this all has me completely rethinking what my next purchase will be.

[Jerry_57]

Hi @LazyEvaluation,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you want to know the SSD storage driver for your OMEN 16 Gaming Laptop.

To find your HP laptop's SSD company (manufacturer), use the Task Manager (Performance Tab) for quick info (brand/model), the Device Manager (Disk drives) for a model number, or System Information (msinfo32) for detailed components, all revealing the manufacturer's name directly or within the model

Kindly click on the link for the storage driver:

OMEN Gaming Laptop 16-ae0073cl (9R8T5UA) Software and Driver Downloads | HP® Support

Please check under firmware options.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[LazyEvaluation]

If I had, mind you if aI had a western digital or samsung SSD then how would a firmware update help?  I need drivers for windows 11.

[LazyEvaluation]

Lets get it real clear.  Real clear.  Everyone in India that currently works for HP needs to be fired.  The dimwit telling me to install firmware for a disk I don't even own needs to be fired.  Anybody telling me anything other than how to get storage drivers for my disk is a moron.

[Jerry_57]

Hi @LazyEvaluation,

Thank you for your response.

I understand you’re searching for a storage driver. Since storage is a hardware piece, the Windows 11 driver can be found by checking Windows Updates under Advanced Options → Optional Updates. If the driver still feels out of sync, please click the link to refresh it:

OMEN Gaming Laptop 16-ae0073cl (9R8T5UA) Software and Driver Downloads | HP® Support

Kindly update the BIOS driver, and under chipset, download and install the Intel Chipset Installation Utility and Driver.


I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support