• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-24-2023 02:41 PM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598U6AV)
Operating System: Microsoft Windows 11

I bought this laptop two months ago from a man who has been using it for 8 months. The laptop comes with a 2 month warranty. While working and watching videos, the laptop restarting. Sometimes the screen crashes and strange artifacts appear (photo of crash below). It can happen when I play, but very rarely. I thought that the problem was that there was a lot of dust inside the laptop and took it for cleaning. But nothing has changed. There may be a problem with the battery or processor, but the laptop does not overheat (maximum temperature is 89 degrees Celsius). I hope the laptop is still under warranty after opening it for cleaning, as I don't want to spend any more money.

Limbred_0-1692909574451.png

 

2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.