HP want almost 100$ for recovery media, anyone have a useful iso link?

[bmhayduk]

So I've got a laptop failure, and the media recovery is failing saying the partition which is supposed to contain the recovery data doesnt exist. So I go to order to order the recovery media since they couldnt simply provide and iso or something ... long story short sure enough they want nearly 100$ canadian, are you kidding me ?

I think the support from this company must be the worst I've ever heard of. 

The model # on this one is 4-1195ca.

Currently I'm looking at how to do this manually, does anyone have tips? I'm trying to find an iso somewhere that will work. 

[visruth · Accepted solution]

Hi,


Your laptop came with Windows 8.

Specs: http://support.hp.com/us-en/product/HP-ENVY-4-Ultrabook/5296032/model/5316890/document/c03506022/

There is no recovery media ISO available for public download from anywhere.

If your hard drive failed, first you should replace it with a new one of a form factor. Then proceed.


Without costing you anything you can easily download windows 8.1 update single language 64bit version from here:

Make UEFI bootable USB:
option 1 in this - https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

Then, UEFI bootable USB -
https://www.eightforums.com/tutorials/15458-uefi-bootable-usb-flash-drive-create-windows.html


Do a clean install. Windows 8.1 will be automatically activated on installation, by detecting Windows 8 product key which is embedded in BIOS chip on board.

http://h30434.www3.hp.com/t5/forums/recentpostspage/category-id/Notebook/post-type/thread

https://www.eightforums.com/tutorials/2299-clean-install-windows-8-a.html


Download rest of the drivers for later installation from here:
http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-4-Ultrabook/5296032/model/5316890


Regards

Visruth

[bmhayduk]

Dude, thanks for the links. I'm too tired to keep tinkering tonight but I'll try with the UEFI bootable USB link tmrw morning. Thanks again!!

[visruth]

You're welcome.

[bmhayduk]

Ok So I've kicked off the installation via the generic 8.1 windows installation from microsoft media creation, I didnt however do the UEFI stuff via rufus. I did this because I had already created the bootable usb. Do you think it will work without doing the UEFI steps from Rufus?

I've started to download the ISO so I can use your full steps if this does not work. 

Thanks again for you detailed post. 

[visruth]

Yes it needs to be UEFI bootable USB.

[bmhayduk]

So it turned out I was able to simply use the first link and everything re-activated ok without doing anything special in terms of UEFI. 

option 1 in this - https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

Simply used the microsoft tool to create the USB. Have no idea why the laptop was not able to use the repair partition to fix itself, since I could clearly see that the partition was there when I was re-installing windows. 

Now after re-installing windows the touch screen is again not functioning. I've done extensive research and there appears to be no possible fix for that one, and there are no drivers provided for that anywhere. I've given up on that front and will just use it as a non-touch laptop. 

[visruth]

Yes option 1 is enough to make it UEFI bootable USB.

May be recovery partition might have got corrupted.