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  • I bought a computer off this guy because he was getting ready to go to prison and I bought it with cash app but couldn’t pick it up until 3 days later but he had already been arrested so his roomate gave me the computer. When I got it nothing had been done to it I couldn’t even get to windows because it needed recovery key for bitlocker. How do I wipe all the data and user info so I can put my account on it?
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@Crystal2007,

 

Microsoft suggests that you "reset" a computer if there's no way to retrieve a BitLocker key. 

 

You can use HP Cloud Recovery Tool to create a bootable recovery usb drive that installs Windows, drivers and HP apps. You need a 32 GB usb drive, and you can download Cloud Recovery Tool from Microsoft Store. The link below provides more info.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

Obviously, you need to use another computer to run the recovery tool to create a recovery usb drive. The recovery tool will ask you for the laptop's product number, which is found on the bottom of the laptop in very small print.

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