HP wont fix my computer

[audalis]

I bought a computer Sep 2023 , it stopped working December 10th out of nowhere the night before I closed it and the next day it just did not work . I used this computer for online class , I missed a lot of work and its impacting my whole life. I contacted HP multiple times and try to resolve the issue , now they want to do a BIOS recovery and want me to buy a flash drive and actually get another computer to install something to the flash drive like what? I have to go out of my way to buy a flash drive like I did not spend my money on this computer. I still have 9 months of warranty and asked them If I could take it to place where it could be fix and NO i have to do this BIOs recovery before they could do their job . WHY is this ? can I contact a lawyer . I have 9 months of warranty ? I have try to fix it with what their telling me , it has not work , why I should buy extra stuff to fix this ? 

[A_Gayathri]

Hi @audalis ,

Welcome to the HP Support Community

I understand you are facing an issue with your Computer Bios Issue. Not to worry I will help you to get a resolution to resolve the issue. 

I am sorry to hear that Repair needs to be set up  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!