HP17 laptop bought last December reboots automatically for no apparent reason.

[bigjujju]

I bought the laptop for my wife last December.
Since then it has rebooted spontaneously every few days. Once it did it 3 times in one day. It can go for many days e.g, 2 weeks and not reboot.
I switched the auto reboot on error off so I could see a blue screen with diagnostic data. however it rebooted with no blue screen. I have run all the available diagnostic routines but it shows no errors.
We have also notice this additional issue since June
My wife saves a lot of bookmarks on the Chrome browser and also deletes old ones. After the reboot the deletions return and any new bookmarks are gone.

[Nal_NR]

Hi @bigjujju,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Automatic reboots on a laptop can be caused by various issues, including hardware problems, software conflicts, or overheating. Here are some steps to troubleshoot and resolve the issue with your HP 17 laptop:

Check for Overheating:

• Ensure the laptop is well-ventilated and not overheating. Clean any dust from the vents and fans.
• Use a cooling pad to help keep the laptop cool.

Update Drivers and BIOS:

• Go to the HP Support website and download the latest drivers and BIOS for your specific model.
• Install any updates and restart your laptop.

Run Hardware Diagnostics:

• Restart your laptop and press F2 to enter the HP PC Hardware Diagnostics.
• Run a comprehensive test to check for any hardware issues.

Check for Software Conflicts:

• Ensure your operating system and all software are up to date.
• Uninstall any recently installed programs that might be causing conflicts.

Scan for Malware:

• Run a full system scan with your antivirus software to check for any malware or viruses.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @bigjujju,

Please find the next set of steps below. 

Check Event Viewer:

• Press Windows + X and select Event Viewer.
• Look for any critical errors or warnings under Windows Logs > System that might indicate what is causing the reboots.

Disable Automatic Restart:

• Press Windows + R, type sysdm.cpl, and press Enter.
• Go to the Advanced tab, click Settings under Startup and Recovery.
• Uncheck Automatically restart under System failure.

Check Power Settings:

• Go to Control Panel > Hardware and Sound > Power Options.
• Ensure that your power settings are configured correctly and not set to shut down or restart the laptop automatically.

Perform a Clean Boot:

• Press Windows + R, type msconfig, and press Enter.
• Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
• Go to the Startup tab and click Open Task Manager.
• Disable all startup items, then restart your laptop.

Reset Windows:

• If the issue persists, consider resetting Windows to its original state. Go to Settings > Update & Security > Recovery, and select Reset this PC. Choose whether to keep your files or remove everything.

If these steps don't resolve the issue, it might be a hardware problem that requires professional repair. Consider contacting HP phone support.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.