HP2000 Laptop

[_Sheez_]

So, I’ve not used my laptop in years…. It’s asking me to sign in and when I type in my password it tells me it’s wrong. It cannot be wrong as to I’m currently logged in to that same account on my cellphone. I reset the password thinking maybe there was an issue and I had it wrong. Nope because I save my passwords in a safe location. 

I cannot login to this laptop to save my life. I can’t even get the main logo screen, just an HP screen with a round flashing symbol like it’s updating something, and I can’t access the BIOS. I’m at the point where I want to swipe it all and start again and can’t. I swear technology used to be so much easier than what it is now when you’re having issues getting in to something. 

I’m at a complete loss of how to log in to my own account that I’m able to log in to on other devices. It’s my Microsoft account ….. no issues logging in anywhere but this laptop. I restarted the laptop thinking maybe it needed a refresh with a password reset and that didn’t even work. 

[Irfan_06]

Hi @_Sheez_,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with logging into your MS account on your Laptop.

Kindly refer to the steps on this link to reset the password for your MS account and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support