cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 6
272
Flag Post

Had new windows 10 installed now I cant disable mouse touch pad

HP Recommended
15-da0053wm
Microsoft Windows 10 (64-bit)

Hi everyone,

 

   i bought this computer used from local shop and was using it for work. the work it guy said it had basic windows and he was goint to uninstall and reinstall there windows 10 with all the word and excell programs. after he did this though. my touch pad will not turn off. i use a usb mouse and dont like having the mouse jump around when i place hand on keyboard to type. we have tried differant drivers and are at a lost on whats going on. not sure if driver is wrong version or if its a windows problem. Can anybody help. thanks  

5 REPLIES 5
Highlighted
Level 15
Level 15
9,686 9,594 777 3,595
Message 2 of 6
Flag Post
HP Recommended

Hello @DXM09 

 

Welcome to the HP Support Community.

Follow the steps .

 

If the article does not help, ensure the driver version is correct.

 

 

There is only one correct version for your PC model and it is based on the Windows edition you use.

 

  • Go to Start, type  winver  and open the application. Check the Windows version and build
  • Go to Start, type Device Manager and open the application
  • Find it and locate "Mice and other pointing devices". Expand the section
  • Right click on the device (probably Synaptics) and choose to uninstall it
  • Get the latest (correct) driver based on your Windows version - found in winver information

1809
https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92836.exe

1803
https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91819.exe

1709
https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86994.exe

 

 

 

Hope this helps. Let me know how it goes.

Your feedback and update are important. Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks
I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
Highlighted
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Hello IT_WinSec

Thank you for the help. i tried to reninstall the drivers as you instructed but to no luck. When i click on the additional mouse options i have the Mouse properties screen come up but my tabs stop at hardware. I do not have the touch style or touchpad tabs. i even tried installing  differant drivers from your links as well as staight from HP's page with no luck. I didnt get the recovery disk with this purchase and not sure i want to invest another $40 into this problem. i kept getting a pop up after windows install that synaptics control paneldid not install but i have not see anything else effected. could this be an issuse?

once again thank you for the help.

0 Kudos
Highlighted
Level 15
Level 15
9,686 9,594 777 3,595
Message 4 of 6
Flag Post
HP Recommended

Thank you for the reply.

 

Could you please take pictures showing in Control Panel the Mouse control Panel ?

Attach them back here in your next reply

 

 

Download and run the free Speccy  > https://www.ccleaner.com/speccy/builds

Downlod and run the Portable version (free edition)

When it is ready, click on File > Save a snapshot

 

A file with .speccy extension will be generated. Please, upload it somewhere (e.g. in your Google Drive, Dropbox, ICloud or OneDrive storage) and give me URL to download/see

 

 

Could you go to Device Manager and give the device Hardware ID of the toucpad -> here is how to find it >> https://www.wikihow.com/Find-Hardware-ID

Your feedback and update are important. Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks
I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Hello 

 

     I hope this helps you as im lost. thank you again.

control panel.PNGmouse control 1.PNGmouse control 2.PNG

0 Kudos
Highlighted
Level 15
Level 15
9,686 9,594 777 3,595
Message 6 of 6
Flag Post
HP Recommended

Can you take a screenshot of the "Hardware" tab ?

 

How about the other information - Device ID and Speccy log ?

Your feedback and update are important. Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks
I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation