DXM09 Student
Student
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Had new windows 10 installed now I cant disable mouse touch pad

15-da0053wm
Microsoft Windows 10 (64-bit)

Hi everyone,

 

   i bought this computer used from local shop and was using it for work. the work it guy said it had basic windows and he was goint to uninstall and reinstall there windows 10 with all the word and excell programs. after he did this though. my touch pad will not turn off. i use a usb mouse and dont like having the mouse jump around when i place hand on keyboard to type. we have tried differant drivers and are at a lost on whats going on. not sure if driver is wrong version or if its a windows problem. Can anybody help. thanks  

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Dean Dean
Dean
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Had new windows 10 installed now I cant disable mouse touch pad

Hello @DXM09 

 

Welcome to the HP Support Community.

Follow the steps .

 

If the article does not help, ensure the driver version is correct.

 

 

There is only one correct version for your PC model and it is based on the Windows edition you use.

 

  • Go to Start, type  winver  and open the application. Check the Windows version and build
  • Go to Start, type Device Manager and open the application
  • Find it and locate "Mice and other pointing devices". Expand the section
  • Right click on the device (probably Synaptics) and choose to uninstall it
  • Get the latest (correct) driver based on your Windows version - found in winver information

1809
https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92836.exe

1803
https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91819.exe

1709
https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86994.exe

 

 

 

Hope this helps. Let me know how it goes.

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