I need help, when I ordered my laptop I purchased Office 2016 student but recently I had to do a restore from the D drive and now I don't have office any more. How do I recover a product that I purchased? How can I find the product key?
After four years and even right away in most cases,
Even assuming the license was purchased with the computer and that computer was purchased from HP,
HP does not keep track of license keys .
What to do?
Office is a Microsoft product.
Microsoft Office - Product and License Information
Three ways to “get” Office Software:
Purchase Microsoft Office when you purchase your computer (look for your license key with your purchase paperwork),
Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare). If you have trouble with this exact type of “installed” Office, contact HP Support for recovery options.
Purchase Office separately from Microsoft or other merchant.
What if: “I found Office already installed on the computer.”
Except as noted, any “pre-installed” Office software is a “Trial” version.
Trial software cannot be activated nor can it be “recovered”.
Regardless, Microsoft Office software belongs to - and is under the control of - Microsoft.
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