• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-26-2017 02:04 PM

HP Recommended
Product: HP Envy Touchsmart M7 j078ca

Silt water on my HP Envy Touchsmart M7 j078ca and it is 3 years old. When I turned it on, where the power adapter goes in used to flash 3 times. I [urchased a new MoBo and installed it. Laptop turns on but now has an error of no boot device. I feel i may have connected this drive to another laptop and might have formatted it. HP doesnt provide Recovery Media on their support page.

 

How do I optain recovery Media ???

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2017 11:33 PM - edited ‎11-26-2017 11:37 PM

HP Recommended

@ShagGyBEe

Recovery Media is the last item in the list of software/drivers on your Support page. You may have to change OS to Windows 8 (original OS) if it defaults to another OS:

https://support.hp.com/us-en/drivers/selfservice/hp-envy-touchsmart-m7-j000-notebook-pc-series/53549...

 

Btw-if you didn't replace the motherboard with exact match Recovery Media won't work. It must have the info in BIOS that matches original system configuration for recovery to check.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-26-2017 11:33 PM - edited ‎11-26-2017 11:37 PM

HP Recommended

@ShagGyBEe

Recovery Media is the last item in the list of software/drivers on your Support page. You may have to change OS to Windows 8 (original OS) if it defaults to another OS:

https://support.hp.com/us-en/drivers/selfservice/hp-envy-touchsmart-m7-j000-notebook-pc-series/53549...

 

Btw-if you didn't replace the motherboard with exact match Recovery Media won't work. It must have the info in BIOS that matches original system configuration for recovery to check.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.