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‎11-23-2019 11:46 PM

HP Recommended
Product: 15-bs146tu
Operating System: Microsoft Windows 10 (64-bit)

My hard drive got failed...

What should i do?

How can i get my windows back ?

1 REPLY 1

‎11-24-2019 07:32 AM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook which will have the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

You have two ways to reinstall W10...

 

You will need to have access to another working Windows PC for either of these options.

 

Use the HP Cloud Recovery client utility to create a bootable USB recovery drive to reinstall W10.

Here is an info link for how to use the utility. You will need to have access to another working Windows PC.

https://support.hp.com/us-en/document/c06162205

Your other option would be to clean install W10 by creating a bootable W10 installation flash drive using the Microsoft Media Creation Tool at the link below...

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-bs100-laptop-pc/16851388

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