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‎12-29-2019 04:23 PM

HP Recommended
Product: HP2504G
Operating System: Microsoft Windows 10 (64-bit)

TO WHOM IT MAY CONCERNS:

My computer has failed the hard disk check. Is there something I can do about this issue?

 

FAILURE ID: 9BV7HF-8419TC-XD7WLK-60UA03

PRODUCT ID: P5T36ES#ACB

Hard Drive Capacity: 500 GB

Hard Drive 1


Hugo Tapia

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-29-2019 05:03 PM

HP Recommended

Hello @tapiahugo ,

the hard drive in your notebook has failed and needs to be replaced.

To replace the HDD follow the procedure described in the Maintenance and Service Guide pages 42-43. You could even replace it with a 2.5“ SATA SSD.

 

 Uli 

*** If my post helped, click the thumbs-up symbol to say thanks ***
*** Please mark Accept As Solution if my post solved your problem ***
I am a volunteer and I do not work for, nor represent, HP!

View solution in original post

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2 REPLIES 2

‎12-29-2019 05:03 PM

HP Recommended

Hello @tapiahugo ,

the hard drive in your notebook has failed and needs to be replaced.

To replace the HDD follow the procedure described in the Maintenance and Service Guide pages 42-43. You could even replace it with a 2.5“ SATA SSD.

 

 Uli 

*** If my post helped, click the thumbs-up symbol to say thanks ***
*** Please mark Accept As Solution if my post solved your problem ***
I am a volunteer and I do not work for, nor represent, HP!
Was this reply helpful? Yes No

‎01-17-2020 04:55 AM

HP Recommended

Hi

Tarik here,

My laptop is HP & suddenly my hard disk fail to boot. I configure my HD but after 10% it is off so no any way to install  2nd time win operating system. Note, no any recovery system disk i made so kindly help me to run my laptop.

Waiting for good news.

Thanks

Tarik

mgtarik.bd
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