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HP Recommended
HP Notebook - 15-bs655tu
Microsoft Windows 10 (64-bit)

My laptop had a drive error and I ran a disk check and found and corrected it. it later failed again and now it will not even be found by BIOS. I luckily backed up my data after the first drive error.

 

I figure the drive has gone bad and this laptop is 2yr old and so is out of warranty. I see replacement drives are about $50

 

My problem is getting the OS back on the new hard drive once I get it. Does HP have recovery disks? How do I go about getting them?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@MP-laptop 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

2 REPLIES 2
HP Recommended

@MP-laptop 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

This worked perfectly for me 🙂

 

I didn't have any difficulty and I'm replying on my re-imaged laptop

 

Thank you! 👍

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