Hard Drive 1 - Primary HDD Bay failed test

[mombo]

Hello, when I was transferring files from my old HP to my new HP, the HP was on battery and the battery ran out and the system went off. When I plugged back in, it went to "preparing automatic repair" loop. Tried several things then did a diagnostic and received error code: 0TV9U3-8KNB5W-XD7UQJ-60U003. Hard Drive 1 - Primary HDD Bay.

It is 15-ba53nr. Any info out there to help? thanks.

[mombo]

By the way, it was the old computer that went down.

[Paul_Tikkanen · Accepted solution]

Hi:

Below is the link to the failure report generated by the code you posted, minus your PC's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

0TV9U3-8KNB5W-XD7UQJ-60U003

OK

00000

7/9/22

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

99% of the time that means the hard drive has failed, needs to be replaced and the operating system reinstalled.

Normally I would recommend you replace the mechanical hard drive with a better performing 2.5" solid state drive but since you just bought a new notebook...

If you don't have one, buy a SATA to USB cable, remove the failed hard drive, plug it into your PC and see if you are able to read/copy any files you want to save to the new PC.

Something like this...

Amazon.com: BENFEI SATA to USB Cable, BENFEI USB 3.0 to SATA III Hard Driver Adapter Compatible for ...

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

HP Notebook PC (AMD) * Models: 15-ba100 – 15-ba199 * Models: 15-ba000 – 15-ba099 * Models: 15-bf100 ...

[mombo]

Thanks so much for the insight! Good thing I have a new computer. Just in time.

[Paul_Tikkanen]

You're very welcome.