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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Hard Drive Check Failed

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12-24-2021 12:48 PM
I was working on some programs on my laptop and that kept closing for no reason. I restarted my laptop and it put me to the HP PC Hardware Diagnostic UEFI
Performed memory test: Good Performed Hard drive check: Failed with ID # 6C7WKD-8HMASD-GXGK6K-61AGO3 Product ID# W2K45UA#ABA
Please Help
Thanks
12-24-2021 01:04 PM
Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.
For (original) Windows 10. Please use
https://support.hp.com/us-en/document/c06162205
Regards.
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