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SimpleSS63
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Hard Drive Failure ID on HP Envy x360 - what does it mean?

HP Recommended
HP Envy x360 Convertible 13-ar0xxx
Microsoft Windows 10 (64-bit)

On booting up, I got a hard drive error and told to run diagnostics. The SSD Wear Check passed but the Hard Drive/SSD SMART Check failed. I was told to contact HP Support with the 24 digit Failure ID (0URJ11-9P4AJA-GXGKHF-60E003). When I did this, via the HP Support Assistant, I got the response "Great". .And that was the end of the conversation.

More confusingly, when I ran the diagnostics again when logged in, all tests pass and the machine is running fine.

Google has panicked me into backing up all my document folders to OneDrive and I am in the process of uploading everything else to the HP Cloud Recovery Tool. But I'm not sure what the problem really is and would be grateful for any advice in terms of

- Do I need to replace the internal Hard Drive?

- If so, do I replace it with an HDD or SSD?

- And is this something I can do without the risk of blowing the whole thing up?

Grateful for any guidance

Thanks

Idealist. Realist. Necessary Ambivalent.
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Paul_Tikkanen
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

Below is the link to the product specs page for your notebook.

 

HP ENVY X360 - 13-ar0005na Product Specifications | HP® Customer Support

 

According to the specs, it comes with a 512 GB M.2 NVMe SSD.

 

Below is the report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0URJ11-9P4AJA-GXGKHF-60E003OKXXXXXXXXXX3/15/21301StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 SMART Hard Drive Detects Imminent Failure

 

Normally, you have to replace the drive and reinstall the operating system.

 

Since your notebook is working fine right now and you backed up your files and made a USB recovery drive using the cloud recovery tool, there is no urgent requirement to replace the drive.

 

However, the drive could completely fail at any time, so keep your personal files backed up frequently if you add new files or modify existing documents and whatnot.

 

When the time comes to replace the drive, below is the link to the service manual, where you can find the M.2 SSD removal and replacement procedure.

 

Maintenance and Service Guide HP ENVY x360 13 Convertible PCIMPORTANT! This document is intended for...

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