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Jriv152 Student
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Hard Drive Failure/Recovery

Pavillion F023-CL
Microsoft Windows 10 (64-bit)

Hard drive crashed, just want to know if HP replaces my hard drive if they have a service to attempt recovering files from the crashed drive and placing them onto the new hard drive. 

Thanks

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Dean
Dean
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Hard Drive Failure/Recovery

> want to know if HP replaces my hard drive

 

It depends on whether your HP warranty is still valid.

 

> if they have a service to attempt recovering files from the crashed drive and placing them onto the new hard drive

 

Probably not.  They may have a list of "data recovery" companies that specialize in disassembling disk-drives, in a "clean room" environment, replacing parts, and reassembling the disk-drive, to make it last just long-enough to copy all the files to a brand-new disk-drive.  Expensive, of course.

 

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