Hard Drive Failure

[JAM00]

I am getting Failure ID: 9SJ882-8QTAG4-GXGGRF-60SE03 when I run a hard drive test. Is there anyway to fix this?

[Paul_Tikkanen]

Hi:

Below is the report generated by the code you posted, minus your notebook's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

9SJ882-8QTAG4-GXGGRF-60SE03

OK

XXXXXXXXXX

1/4/21

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

You can fix the problem by installing a new hard drive, and reinstalling the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

NB_MSG_Rockets_1_2_Cons_923498-003 (hp.com)

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

After you replace the drive, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use that utility...

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support