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JAM00
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Message 1 of 2
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Flag Post

Hard Drive Failure

‎01-04-2021 01:29 PM - edited ‎01-04-2021 01:30 PM

HP Recommended
Product: Envy x360

I am getting Failure ID: 9SJ882-8QTAG4-GXGGRF-60SE03 when I run a hard drive test. Is there anyway to fix this?

 

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Paul_Tikkanen
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Message 2 of 2
Flag Post

‎01-04-2021 02:01 PM

HP Recommended

Hi:

 

Below is the report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9SJ882-8QTAG4-GXGGRF-60SE03OKXXXXXXXXXX1/4/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You can fix the problem by installing a new hard drive, and reinstalling the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

NB_MSG_Rockets_1_2_Cons_923498-003 (hp.com)

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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