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07-20-2025 04:16 PM
My screen goes black intermittently while using this machine. I'm out of warranty, however, this was initially reported while under warranty and never resolved. I disputed my warranty, but I'm curious if there is anything I can do? When I ran diagnositcs, I recieved code: 64KRXD-839A3U-MFPWLK-60TS03.
07-23-2025 03:42 AM
@dwastell, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
We suggest you please visit the nearest HP authorized service center, the service team will check and assist you.
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode)
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!
Max3Aj
HP Support