Hard Drive Failure

[dwastell]

My screen goes black intermittently while using this machine. I'm out of warranty, however, this was initially reported while under warranty and never resolved. I disputed my warranty, but I'm curious if there is anything I can do? When I ran diagnositcs, I recieved code: 64KRXD-839A3U-MFPWLK-60TS03. 

Failure details - Hard drive check:

Failure ID:0GSB7R-BN5CN9-MFPX0J-619N03

Test date:2025-07-20

Component tested:Hard drive check

IMPORTANT:The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

Any help is appreciated!!

[Max3Aj]

@dwastell, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support