Hard Drive Incompatible Error

[jposson]

Let me start off with saying I am by no means super knowledgeable about computers, I know the basics and can follow guides.My computer sat in a case for about 3 months over the summer, unmoved, without being charged. When I finally plugged it in, I was told it was updating and at some point through the update it gave me an error and said it was going to attempt recovery mode. It sat on that screen for about 20 minutes and when it finally stopped, the computer went to sleep. When I turned it back on it would not boot up. I tried several different methods online but nothing fixed it and I eventually did a factory reset and erased everything on it, apparently wiping windows off of it as well. I was able to get into the component test and ran a full system extensive test at which point everything passed, except the hard drive optimized dst check, not sure what that is. I bought a replacement Intel Optane memory just in case and tried replacing it and nothing changed. I was receiving a 3F0 error for awhile but I believe I solved that problem. Yesterday I tried to reinstall windows from a usb drive with software I got from the media creation tool, and when I plug in the usb and power the laptop on it will prompt the windows install but when I get to the point of selecting where to install the data to, the hard drive does not show up. If I switch the safe boot and legacy mode then it will show the memory as an option but it does not have enough space to download to. I powered the laptop down and unplugged the usb and restarted the laptop and it has been showing my hard drive as connected on boot but it says it says it is incompatible, I can still run extensive tests on the hard drive and it still passes, but wont show up when downloading windows. The laptop is an HP Pavilion 15t-cu000 ProdID: 3BC47AV.

[The_Fossette]

@jposson

I reviewed your post and I understand that you are facing issues installing Windows on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

Are you still getting a 3F0 error on the computer? If yes, then follow the steps in the below article.

https://support.hp.com/us-en/document/c06201699

Follow the steps in the below article to install the Windows on your computer.

https://support.hp.com/in-en/document/c04758961

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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