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‎10-18-2017 08:29 PM

HP Recommended
Product: Pavillion 17
Operating System: Microsoft Windows 10 (32-bit)

Laptop will not boot.

 

Component test error:

Hard Drive Optimized DST Check : Failed

 

Failure ID : 9C6C9G-7698R0-MFPV7G-61WW03

Product ID: F9J38UA#ABA

 

Warranty expired.

 

What are my options  ?

No important data on it.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-18-2017 08:46 PM

HP Recommended

Maintenance & Service Manual if needed to replace the hard drive:

http://h10032.www1.hp.com/ctg/Manual/c04069163

 

If you upgraded to Windows 10 you have a free alternative to ordering Recovery Media. Use the free Download tool to make a Windows installer on usb flash drive. Requires at least a 5gb.

https://www.microsoft.com/en-gb/software-download/windows10

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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6 REPLIES 6

‎10-18-2017 08:32 PM

HP Recommended
The hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc
Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎10-18-2017 08:37 PM

HP Recommended

How do I get HP recovery media ?  Is that something I can order ?

Was this reply helpful? Yes No

‎10-18-2017 08:39 PM

HP Recommended

You can order it here:

https://support.hp.com/us-en/mediaorder/HP-Pavilion-17-e100-Notebook-PC-series/5401229/model/7060895...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎10-18-2017 08:46 PM

HP Recommended

Maintenance & Service Manual if needed to replace the hard drive:

http://h10032.www1.hp.com/ctg/Manual/c04069163

 

If you upgraded to Windows 10 you have a free alternative to ordering Recovery Media. Use the free Download tool to make a Windows installer on usb flash drive. Requires at least a 5gb.

https://www.microsoft.com/en-gb/software-download/windows10

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎10-25-2017 06:21 PM

HP Recommended

Everything worked great thank you.

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‎10-25-2017 08:59 PM

HP Recommended

You're very weclome- happy to hear all is good now.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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