• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-28-2020 04:40 PM - last edited on ‎04-28-2020 05:00 PM by Retired

HP Recommended
Product: HP Pavilion Notebook - Product ID: W2L52UA#ABA

I am trying to see what's wrong with my laptop computer so I can see what it will cost to fix it. I know it is out of warranty. I cannot find anything about this Failure ID number (GLXF84-881A3N-MFPX6J-609A03). My laptop model is a 15-au063nr [edit] . If someone could help me identify what needs to be replaced that would be greatly appreciated. Thank you!

3 REPLIES 3

‎04-28-2020 05:05 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means the hard drive is about to fail, or has failed, needs to be replaced, and the operating system reinstalled.

 

If you can still get into Windows, back up any files you want to save onto a portable hard drive.

 

Below is the link to the service manual, where you can find the drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05228250

 

After you replace the drive, you can with another working Windows PC and a 32 GB USB flash drive, make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC, using the HP Cloud recovery tool.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

Tags (1)
Was this reply helpful? Yes No

‎04-28-2020 07:27 PM

HP Recommended

Ok, thank you!

Was this reply helpful? Yes No

‎04-28-2020 08:09 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->