Hard Drive SMART Check FAILED - FAILURE ID RGF7T3-7718TA-MFPV7G-60A303

[jday]

I was trying to speed up my computer and I deleted some things.  Then I was able to get it to restart, but there was a continued error message posted on the screen.  Now, it is a black screen showing a Hard Drive failure.  It refered to this website and I did a hard drive SMART check, which failed with above Failure ID and Product ID: G6U06UA#ABA

Is there any way I can get it back to screen so I can at least back up my data? 

[GBL84 · Accepted solution]

Hello @jday,

Sorry to know !!

Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

Please try the below shown troubleshooting steps once:

Step 01. Remove the battery and unplug the AC/Power Adapter

Step 02. Press and hold the Power button for more than 30 Seconds

Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)

Step 04. Press the Power button and check if the Unit works normal

If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook

If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

https://support.hp.com/in-en/document/ish_3045395-2854728-16

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive.

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[aiamd]

Thanx man, I just broke my laptop beyond repair thanx to your advice.

If you are going to pretend to be a genius and cost people money and valuable content, you should at least mention at the beginning of ur post that you are not an hp employee(not at the end).

I had a similar problem to the original post and I followed the following instructions posted by you:

"Step 01. Remove the battery and unplug the AC/Power Adapter

Step 02. Press and hold the Power button for more than 30 Seconds

Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)

Step 04. Press the Power button and check if the Unit works normal"

Now my laptop doesn't even start. It used to start before your pretentious advice