Hard Drive Short DST Check: Failure on Hard Drive 1

[AR_2018]

Laptop was fine yesterday, went to log on today and Windows would not boot. Ran hard drive extensive test and hard drive short test passed but the hard drive short DST check failed with failure ID code of 9G8873-7GXBSS-MFPV7F-60WQ03. Could you please tell me what the code shows as a failure. 

Thank you in advance! 

[Paul_Tikkanen]

Hi:

Enter the required information at the link below and it should provide a general overview of the problem and the most likely way to fix it.

HP Customer Support - Service Center

Based on the information you posted, you will have to install a new hard drive and reinstall the operating system.

I recommend you replace the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

c04341936.pdf (hp.com)