Hard Drive Short DST Check Warning

[Pavan9090]

My laptop is not booting up, it shows HP Logo while turning it on and then it shows just black screen, underneath the HP Logo it also shows text "Preparing Automatic Repair". When I ran Recovery Option it just blacked out and then I ran System Diagnosis Hard Drive Quick Test and it shows Warning in Hard Drive Short DST Check.

[praveen196]

@Pavan9090 Welcome to HP Community!

I understand that you are getting the Hard Drive Short DST Check Warning message.

The issue with the hard drive. I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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