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HP Recommended
HP ENVY Notebook - 15-k204tx

Screenshot_2024-04-22-14-44-57-487_com.whatsapp.jpg

please guide me how to solve this issue 

 

Regards

Sarath 

[Personal Information Removed]

1 REPLY 1
HP Recommended

Hi Sarath,

Most likely the Hard Drive has failed and needs to be replaced. You can try performing diagnostics on the drive at boot.

 

Turn off the PC by holding the power button

Turn on the PC and repeatedly keep hitting the ESC key until the startup menu appears

Press F2 to enter diagnostics

Perform the fast system test or at least the Hard Drive test

 

The best idea would be to replace the Hard Drive with a 2.5" SATA3 SSD which would give a good boost to the everyday performance of the notebook

Example

https://www.amazon.in/Crucial-MX500-1TB-2-5-inch-SSD/dp/B078211KBB/ref=sr_1_8?crid=H894ILCVVS37&dib=...

 

On page 63 of service manual you can see the steps to replace the drive.

https://h10032.www1.hp.com/ctg/Manual/c04510889.pdf

 

You can create a USB drive with Windows 10 on it on a different PC and then install

https://www.microsoft.com/en-us/software-download/windows10

 

Hope it helps,

David

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