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‎03-16-2019 09:11 PM

HP Recommended
Product: Hp 15-f387wm
Operating System: Microsoft Windows 10 (64-bit)

Somebody please help. Had my computer couple months. One day I got a blue screen of death. I did a hp pc hardware diagnotics uefi and it reads: memory check failed, Failure ID: GXW4XA-9099JB-MFPUQK-408503. Memory Module 1 Bottom-slot 1 (left). I cannot login in at all, computer wont startup. I have to fix from command prompt only.

1 REPLY 1

‎03-17-2019 09:22 AM

HP Recommended

Hi @Helphelpme11

 

Welcome to the HP Support Community. 

 

The computer needs to be serviced. The failure IS is related to the Memory.  Contact HP in your region, they should be able to help you with the service options.

 

Have a great day!

 

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Asmita
I am an HP Employee

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