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HP Recommended
HP Pavillon Notebook

System crash there is a message states startup menu F1 F2 F9 F10 F11 states hard disk error

1 REPLY 1
HP Recommended

@Marypar 

That means that your hard disk has failed and needs to be replaced.

 

Once you have the replacement drive, read the information below about the HP Cloud Recovery tool:

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



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