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HP Pavilion - 15-bc406tx
Microsoft Windows 11

while accessing my laptop, suddenly i getting the black screen, there its showing hard dis error . i have attached screenshot please help me on this. 

IMG_20220627_180518.jpg

1 REPLY 1
HP Recommended

Hello @eswarK 

 

You harddisk ist not in good shape, please run a hardware Check.

 

1. Restart the computer.

2. As the computer boots, press the ESC key when the HP Splash Screen appears.

3. When the Startup menu appears, press F2 (or Fn-key + F2) to enter System Diagnostics.

  • System Information: Shows information such as hardware installed and BIOS version.
  • Start-up Test: A quick, high level test of the system

 

Please report your results by sending a picture.

 

best regards

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