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‎02-27-2020 01:45 PM

HP Recommended
Product: HP 255 G4 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I got a problem when i was using my laptop last weekend. Laptop just jammed and i turned it off. After this my laptop didn't start and there was a unmountable boot volume error. I checked out hard drive and there is 24-letters error. What should i do when my warrant is over?

 

 

 
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-27-2020 01:50 PM - edited ‎02-27-2020 01:51 PM

HP Recommended

Hi:

 

You will need to replace the hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04653881

 

After you replace the hard drive, you can reinstall W10 for free as follows...

 

Make a bootable W10 USB installation flash drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from the notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-255-g4-notebook-pc/7609936

View solution in original post

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1 REPLY 1

‎02-27-2020 01:50 PM - edited ‎02-27-2020 01:51 PM

HP Recommended

Hi:

 

You will need to replace the hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04653881

 

After you replace the hard drive, you can reinstall W10 for free as follows...

 

Make a bootable W10 USB installation flash drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from the notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-255-g4-notebook-pc/7609936

Was this reply helpful? Yes No
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