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‎04-01-2021 09:52 PM

HP Recommended
Product: pavilion g7
Operating System: Microsoft Windows 10 (64-bit)

I noticed that my computer turned on fine but it didnt start up. it just has this blueish screen and doesnt load anything. i hear clicks and the fan but the little light on the side indicating that the hard disk is working is bright, flashes, then goes dim. i ran the hard disk tests on it and it passed the SMART test but it failed the other. this is the error code i got from it: M4JFVS-6SEAJT-MFPX0K-60WF03

 

can anyone help me?

1 REPLY 1

‎04-01-2021 11:20 PM

HP Recommended

@dodo13 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

           https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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