Hard drive DST FAIL

[Ste12345]

Hi , I'm getting a fail on hard drive DST Check. I tried the diagnostic page but doesn't recognise my product ID. So I have come here for help...would someone please. Help. Thank you

Regards Stephen H

[Paul_Tikkanen]

Hi:

Most likely you will have to replace the drive and reinstall the operating system.

If the PC generated a 24-character failure ID code, enter the required information at the link below and it should provide a report of the code and the recommended way to fix it.

HP Customer Support - Service Center

[Ste12345]

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@Paul_Tikkanen wrote:

Hi:

Most likely you will have to replace the drive and reinstall the operating system.

If the PC generated a 24-character failure ID code, enter the required information at the link below and it should provide a report of the code and the recommended way to fix it.

HP Customer Support - Service Center

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@Paul_Tikkanen wrote:

Hi:

Most likely you will have to replace the drive and reinstall the operating system.

If the PC generated a 24-character failure ID code, enter the required information at the link below and it should provide a report of the code and the recommended way to fix it.

HP Customer Support - Service Center

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Hi Paul. I tried that but when I enter the product ID. K4F24EA#ABU ...it's saying enter a validated ID. That is my ID.  so not joy with getting help this way...any other suggestions or any other way of contacting HP SUPPORT 

Kind regards 

Stephen H