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‎01-11-2024 11:27 PM

HP Recommended
Product: HP Laptop PC 17-by4000 (18B37AV)
Operating System: Microsoft Windows 10 (64-bit)

If I install windows 10 on my computer do I have to factory reset my pc again to get my HP default files back.

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1 REPLY 1

‎01-12-2024 07:47 AM

HP Recommended

If your notebook came with W11 from HP and you want to install W10 on it, that would require a clean installation and you would only be able to install the W10 drivers and available software on the support page, and you would not be able to do an internal factory reset to W11.

 

HP Laptop PC 17-by4000 Software and Driver Downloads | HP® Support

 

But there is a way to factory reset the PC with a USB recovery drive, so make that first before attempting to install W10>

 

You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

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