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‎03-05-2019 02:26 PM

HP Recommended
Product: 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

Initial hard drive died, can't recover files and not being recognized as plugged in. Bought new hard drive and HP recovery USB. Recovery constantly fails. Hard drive is partitioned by the recovery software and software has been loaded onto the drive. Have tried with legacy disabled and on. All system diagnostics pass, however details of Ctoerror.flg states the windows memory tester has a yes for badmemoryaccess and Ram Defects says badmemory.

Do i have bad Ram? Really frustrated by this as the notebook is less than two yrs old. Any help appreciated.

1 REPLY 1

‎03-05-2019 02:30 PM - edited ‎03-05-2019 02:31 PM

HP Recommended

Hi:

 

What I suggest you do if the HP recovery media isn't working, would be to see if you can clean install W10 as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-bs000-laptop-pc/15551412

 

If you still have issues, if your notebook has two memory modules installed, remove one and test each one individually to find the bad one, and replace it.

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