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‎08-29-2019 12:41 AM

HP Recommended
Product: HP Notebook - 15g-br104tx
Operating System: Microsoft Windows 10 (64-bit)

When I switch on my laptop it shows an error in hard drive,it gave me options to diagnose the drive or boot the drive

Then I diagnose the drive with quick diagnose

And later with extensive

It popup with an error stating staring that no hard drive was connected

3 REPLIES 3

‎08-29-2019 02:54 AM

HP Recommended

Hi

Is there an error code?

Otherwise you may need to replace the HDD.

 

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‎09-05-2019 05:15 AM

HP Recommended

Yeah error 301,and when i did the Hard disk scan it shows please check the power cable check if the hard disk is connected or not,please help me

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‎09-05-2019 11:45 AM

HP Recommended

Hi

Either the HDD has been dislodged, or is a total failure.

 

https://support.hp.com/us-en/product/hp-15g-br100-laptop-pc/16851392/model/19460398/manuals

 

You need the PC opening up and the HDD attending to.

 

If in doubt please ask.

 

 

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