Hard drive error

[lou-]

Hello. I need help, my unit is over warranty period already. So i was just transferring files then i opened gta for some reason, then the transferring seems to halt, so i decided to cancel it and to copy it again after..but the moment i tried to close the transfer windows, all opened windows and folders froze. I tried to open task manager but it froze too. I signed out and signed in, but then when i open “this PC” the local disk d is gone, Only the local disk C is there (where my os is installed).

so i googled some solutions and tried the one where you utilized the cmd and type in the SFC SCAN..after that it said that i should restart my laptop. I did. But then now i am stuck on hard drive error. I did the test and it showed this error code: 0TQKXA-99MAHC-MFPW3F-60TP03

what should i do? Will it still open normaly even with that error? And how? I have not backed up any remaining files yet. 

[Paul_Tikkanen]

Hi:

Below is the error report generated by the code you posted, minus your notebook's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

0TQKXA-99MAHC-MFPW3F-60TP03

OK

XXXXXXXXXX

2/13/21

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

NB_MSG_Pirates_1_0_931980-001 (manualslib.com)

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

After you replace the drive, you can use the HP cloud recovery tool on another Windows PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use that utility...

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support