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‎06-30-2020 08:43 AM

HP Recommended
Product: Hp envy x360 m convertible
Operating System: Microsoft Windows 10 (64-bit)

When I turned on my laptop yesterday morning the laptop didn't boot up normally. Instead it was a black screen with the HP logo and eventually text that says "Preparing automatic repair", then "Diagnosing your PC", then "Repairing disk errors. This might take over an hour to complete." That last message has stayed on for 24 hours. I just want to know how to proceed from this point and what all my options are. The laptop is out of warranty.

1 person had the same question
2 REPLIES 2

‎06-30-2020 11:17 AM

HP Recommended

Hi,

Can you provide the exact model or product number of the PC

Model number

First, try performing HP diagnostics on the PC at boot to see if the Hard Drive is good.

Turn off the PC by holding the power button. Turn on PC and repeatedly keep pressing ESC until the startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let me know,

David

 

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‎07-01-2020 08:58 AM

HP Recommended

The product number is 1ks75ua#aba I believe. And when I run the test it does say there's an error with the hard drive and it gives an error code.

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