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Locked

‎01-25-2017 03:47 AM

HP Recommended
Product: HP Pavillion 15 n023sa
Operating System: Microsoft Windows 8 (64-bit)

Hard drive failed and unit would not boot. Work I.T department informed me that the hard drive was U/S. new fitted and recovery discs purchased form HP. 

Recovery fails right at end.  see following screen shots:-

Displaying 2017-01-24 17.48.20.jpg

----------------------------------------------------------------------------------------------------- 
  P2PP BurnBoot Check Failed 
------------------------------------------------------------------------------------------------------ 
  Possible Causes: 
	1. Yellow-Bang occured at Device Manager 
	2. Some silent-install failure of applications 
	3. Found failed at PININST_BBV 
	4. Found failed at PININST_BBV2 
	5. Found Memory Dump file 
------------------------------------------------------------------------------------------------------ 
  Suggestion: 
   1. Checking REGDEV_BB.LOG for drivers
   2. Checking BBApps.log for applications
   3. Checking MEMDUMP_BBV.log for memory dump file
------------------------------------------------------------------------------------------------------ 
  Note[for ODM]:  
   If you know which component failed in preinstall process   
      after checking above files, please OTS it to the component owner.
   Otherwise, suggest to contact TWN PDC NB-PreinPM or create PIN-Log and OTS it with OTS Category Image  
------------------------------------------------------------------------------------------------------ 
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description  : Unknown Device
PNPDeviceID  : USB\VID_0000&PID_0002\5&2DBFD96F&0&2
Code         : [43]



[PININST_BBV]
*************************************************************************************************************
PININST (Mini-FBI) starts at: 14:33:18 Tuesday, January 24, 2017
*************************************************************************************************************

[RunOnceThese_CMD#1]
LAUNCHED=> "C:\SYSTEM.SAV\UTIL\CLEANFBI.CMD"
START=> 14:33:20 Tuesday, January 24, 2017
END=> 14:33:31 Tuesday, January 24, 2017
RESULT=> Command finished in 11 seconds.
>==============================================================================
[RunOnceThese_CMD#2]
LAUNCHED=> "CMD.exe /c MOVE c:\System.sav\FactoryUpdate\boot.wim c:\System.sav\2ndCap"
START=> 14:33:31 Tuesday, January 24, 2017
END=> 14:33:32 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunOnceThese_CMD#3]
LAUNCHED=> "CMD.exe /c C:\System.sav\Util\Pre-BBV1.CMD"
START=> 14:33:32 Tuesday, January 24, 2017
Pre-Process=> This is 32bit OS. Skip disabling WOW64 File Redirection....
Post-Process=> This is 32bit OS. Skip enabling WOW64 File Redirection....
END=> 14:33:39 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#1]
LAUNCHED=> "CMD.exe /c C:\System.sav\bbv\ClnWinSxS.cmd"
START=> 14:33:40 Tuesday, January 24, 2017
END=> 14:35:29 Tuesday, January 24, 2017
RESULT=> Command finished in 106 seconds.
>==============================================================================
[RunThese_CMD#2]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\VID_TRPV_BBV.CMD"
START=> 14:35:29 Tuesday, January 24, 2017
END=> 14:35:35 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#3]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\VID_RLPV_BBV.CMD"
START=> 14:35:35 Tuesday, January 24, 2017
END=> 14:35:41 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#4]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\VID_KBPV_BBV.CMD"
START=> 14:35:41 Tuesday, January 24, 2017
END=> 14:40:32 Tuesday, January 24, 2017
RESULT=> Command finished in 291 seconds.
>==============================================================================
[RunThese_CMD#5]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\SynTPPV_BBV.CMD"
START=> 14:40:32 Tuesday, January 24, 2017
END=> 14:41:14 Tuesday, January 24, 2017
RESULT=> Command finished in 41 seconds.
>==============================================================================
[RunThese_CMD#6]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\MEI_CR_BBV.CMD"
START=> 14:41:14 Tuesday, January 24, 2017
END=> 14:41:15 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#7]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\MEI_BBV.CMD"
START=> 14:41:15 Tuesday, January 24, 2017
END=> 14:41:16 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#8]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\CardRePV_BBV.CMD"
START=> 14:41:16 Tuesday, January 24, 2017
END=> 14:41:57 Tuesday, January 24, 2017
RESULT=> Command finished in 41 seconds.
>==============================================================================
[RunThese_CMD#9]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\AudioPV_BBV.CMD"
START=> 14:41:57 Tuesday, January 24, 2017
END=> 14:43:08 Tuesday, January 24, 2017
RESULT=> Command finished in 71 seconds.
>==============================================================================
[RunThese_CMD#10]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\NICPV_BBV.CMD"
START=> 14:43:08 Tuesday, January 24, 2017
END=> 14:44:29 Tuesday, January 24, 2017
RESULT=> Command finished in 81 seconds.
>==============================================================================
[RunThese_CMD#11]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\VIDAMD_BBV.CMD"
START=> 14:44:29 Tuesday, January 24, 2017
END=> 14:44:35 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#12]
LAUNCHED=> "C:\system.sav\Util\TDC\MCPP\TDCWIDI_BBV.CMD"
START=> 14:44:35 Tuesday, January 24, 2017
END=> 14:44:36 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#13]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\nVidia_BBV.CMD"
START=> 14:44:36 Tuesday, January 24, 2017
END=> 14:44:37 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#14]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\WLAN_IAC_BBV.CMD"
START=> 14:44:37 Tuesday, January 24, 2017
END=> 14:44:38 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#15]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\WLAN4EE_BBV.CMD"
START=> 14:44:38 Tuesday, January 24, 2017
END=> 14:44:39 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#16]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\RaWiFi_BBV.cmd"
START=> 14:44:39 Tuesday, January 24, 2017
END=> 14:44:40 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#17]
LAUNCHED=> "cscript.exe c:\SwSetup\powerset\sys_mem_check.vbs"
START=> 14:44:40 Tuesday, January 24, 2017
END=> 14:44:41 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#18]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPePrint_BBV.CMD"
START=> 14:44:41 Tuesday, January 24, 2017
END=> 14:44:53 Tuesday, January 24, 2017
RESULT=> Command finished in 11 seconds.
>==============================================================================
[RunThese_CMD#19]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\RaBtooth_BBV.CMD"
START=> 14:44:53 Tuesday, January 24, 2017
END=> 14:44:54 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#20]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\I_WPBT_BBV.CMD"
START=> 14:44:54 Tuesday, January 24, 2017
END=> 14:45:05 Tuesday, January 24, 2017
RESULT=> Command finished in 11 seconds.
>==============================================================================
[RunThese_CMD#21]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPWBD_BBV.CMD"
START=> 14:45:05 Tuesday, January 24, 2017
END=> 14:45:16 Tuesday, January 24, 2017
RESULT=> Command finished in 11 seconds.
>==============================================================================
[RunThese_CMD#22]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HP3DG6NB_BBV.CMD"
START=> 14:45:16 Tuesday, January 24, 2017
END=> 14:45:42 Tuesday, January 24, 2017
RESULT=> Command finished in 26 seconds.
>==============================================================================
[RunThese_CMD#23]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\EFIDIAG_BBV.CMD"
START=> 14:45:42 Tuesday, January 24, 2017
END=> 14:45:48 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#24]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPSEU_BBV.CMD"
START=> 14:45:48 Tuesday, January 24, 2017
END=> 14:45:49 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#25]
LAUNCHED=> "CMD.exe /c C:\System.sav\bbv\QFEList32.cmd"
START=> 14:45:49 Tuesday, January 24, 2017
Pre-Process=> This is 32bit OS. Skip disabling WOW64 File Redirection....
Post-Process=> This is 32bit OS. Skip enabling WOW64 File Redirection....
END=> 14:45:55 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#26]
LAUNCHED=> "C:\SWSetup\ESUW8\ESURun.bat"
START=> 14:45:55 Tuesday, January 24, 2017
END=> 14:46:11 Tuesday, January 24, 2017
RESULT=> Command finished in 16 seconds.
>==============================================================================
[RunThese_CMD#27]
LAUNCHED=> "C:\System.sav\Util\_RTEND.CMD"
START=> 14:46:11 Tuesday, January 24, 2017
END=> 14:46:12 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#28]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\QAWLAN_BBV.CMD"
START=> 14:46:12 Tuesday, January 24, 2017
END=> 14:47:03 Tuesday, January 24, 2017
RESULT=> Command finished in 51 seconds.
>==============================================================================
*************************************************************************************************************
PININST (Mini-FBI) exits at: 14:47:06 Tuesday, January 24, 2017
*************************************************************************************************************

[Mini-FBI]
Result=PASSED


[PININST_BBV2]
*************************************************************************************************************
PININST (Mini-FBI) starts at: 14:48:18 Tuesday, January 24, 2017
*************************************************************************************************************

[RunOnceThese_CMD#1]
LAUNCHED=> "CMD.exe /c C:\System.sav\Util\Pre-BBV2.CMD"
START=> 14:48:20 Tuesday, January 24, 2017
Pre-Process=> This is 32bit OS. Skip disabling WOW64 File Redirection....
Post-Process=> This is 32bit OS. Skip enabling WOW64 File Redirection....
END=> 14:48:26 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#1]
LAUNCHED=> "CMD.exe /c C:\System.sav\bbv\PanelSize.cmd"
START=> 14:48:28 Tuesday, January 24, 2017
END=> 14:48:29 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#2]
LAUNCHED=> "CMD.exe /c C:\System.sav\bbv\QryWinSxS.cmd"
START=> 14:48:29 Tuesday, January 24, 2017
END=> 14:48:30 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#3]
LAUNCHED=> "cscript.exe c:\System.sav\Util\HP_OSEnh1\webcam.vbs"
START=> 14:48:30 Tuesday, January 24, 2017
END=> 14:48:31 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#4]
LAUNCHED=> "C:\SWSetup\ESUW8\ESUDelete.bat"
START=> 14:48:31 Tuesday, January 24, 2017
END=> 14:48:32 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#5]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPSA_BBV.CMD"
START=> 14:48:32 Tuesday, January 24, 2017
END=> 14:48:33 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#6]
LAUNCHED=> "c:\SwSetup\powerset\setactive.cmd"
START=> 14:48:33 Tuesday, January 24, 2017
END=> 14:48:34 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#7]
LAUNCHED=> "c:\SwSetup\powerset\batterycap.cmd"
START=> 14:48:34 Tuesday, January 24, 2017
END=> 14:48:40 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#8]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\IntelECM_BBV.CMD"
START=> 14:48:40 Tuesday, January 24, 2017
END=> 14:48:47 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#9]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPCOSE_BBV.CMD"
START=> 14:48:47 Tuesday, January 24, 2017
END=> 14:48:48 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#10]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\IEHome_BBV.CMD"
START=> 14:48:48 Tuesday, January 24, 2017
END=> 14:48:54 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#11]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPUC_BBV.CMD"
START=> 14:48:54 Tuesday, January 24, 2017
END=> 14:49:00 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#12]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPREGW8M_BBV.CMD"
START=> 14:49:00 Tuesday, January 24, 2017
END=> 14:49:36 Tuesday, January 24, 2017
RESULT=> Command finished in 36 seconds.
>==============================================================================
[RunThese_CMD#13]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPD1244_BBV.CMD"
START=> 14:49:36 Tuesday, January 24, 2017
END=> 14:49:47 Tuesday, January 24, 2017
RESULT=> Command finished in 11 seconds.
>==============================================================================
[RunThese_CMD#14]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\GameMetr_BBV.CMD"
START=> 14:49:47 Tuesday, January 24, 2017
END=> 14:50:18 Tuesday, January 24, 2017
RESULT=> Command finished in 31 seconds.
>==============================================================================
[RunThese_CMD#15]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\FreshPM_BBV.CMD"
START=> 14:50:18 Tuesday, January 24, 2017
END=> 14:50:49 Tuesday, January 24, 2017
RESULT=> Command finished in 31 seconds.
>==============================================================================
[RunThese_CMD#16]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\EngyStar_BBV.CMD"
START=> 14:50:49 Tuesday, January 24, 2017
END=> 14:50:55 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#17]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\EbayMetr_bbv.CMD"
START=> 14:50:55 Tuesday, January 24, 2017
END=> 14:51:21 Tuesday, January 24, 2017
RESULT=> Command finished in 26 seconds.
>==============================================================================
[RunThese_CMD#18]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\CyberMS_BBV.CMD"
START=> 14:51:21 Tuesday, January 24, 2017
END=> 14:52:18 Tuesday, January 24, 2017
RESULT=> Command finished in 56 seconds.
>==============================================================================
[RunThese_CMD#19]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\CyberLP_BBV.CMD"
START=> 14:52:18 Tuesday, January 24, 2017
END=> 14:53:14 Tuesday, January 24, 2017
RESULT=> Command finished in 56 seconds.
>==============================================================================
[RunThese_CMD#20]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\BoxWin8_BBV.CMD"
START=> 14:53:14 Tuesday, January 24, 2017
END=> 14:53:45 Tuesday, January 24, 2017
RESULT=> Command finished in 31 seconds.
>==============================================================================
[RunThese_CMD#21]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\YouCamM_BBV.CMD"
START=> 14:53:45 Tuesday, January 24, 2017
END=> 14:54:21 Tuesday, January 24, 2017
RESULT=> Command finished in 36 seconds.
>==============================================================================
[RunThese_CMD#22]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\YouCam_BBV.CMD"
START=> 14:54:21 Tuesday, January 24, 2017
END=> 14:56:12 Tuesday, January 24, 2017
RESULT=> Command finished in 111 seconds.
>==============================================================================
[RunThese_CMD#23]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\WinLive_BBV.CMD"
START=> 14:56:12 Tuesday, January 24, 2017
END=> 14:56:13 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#24]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\Win8M_BBV.CMD"
START=> 14:56:13 Tuesday, January 24, 2017
END=> 14:56:34 Tuesday, January 24, 2017
RESULT=> Command finished in 21 seconds.
>==============================================================================
[RunThese_CMD#25]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\U9BIOS_BBV.CMD"
START=> 14:56:34 Tuesday, January 24, 2017
END=> 14:56:56 Tuesday, January 24, 2017
RESULT=> Command finished in 21 seconds.
>==============================================================================
[RunThese_CMD#26]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\Snfish_BBV.CMD"
START=> 14:56:56 Tuesday, January 24, 2017
END=> 14:57:02 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#27]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\SkypeM_BBV.CMD"
START=> 14:57:02 Tuesday, January 24, 2017
END=> 14:57:38 Tuesday, January 24, 2017
RESULT=> Command finished in 36 seconds.
>==============================================================================
[RunThese_CMD#28]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\PWDVD12_BBV.CMD"
START=> 14:57:38 Tuesday, January 24, 2017
END=> 14:59:19 Tuesday, January 24, 2017
RESULT=> Command finished in 101 seconds.
>==============================================================================
[RunThese_CMD#29]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\P2Go_BBV.CMD"
START=> 14:59:19 Tuesday, January 24, 2017
END=> 15:00:10 Tuesday, January 24, 2017
RESULT=> Command finished in 51 seconds.
>==============================================================================
[RunThese_CMD#30]
LAUNCHED=> "CMD.exe /c C:\SWSetup\OCAMark\OCAMark.cmd"
START=> 15:00:10 Tuesday, January 24, 2017
Pre-Process=> This is 32bit OS. Skip disabling WOW64 File Redirection....
Post-Process=> This is 32bit OS. Skip enabling WOW64 File Redirection....
END=> 15:00:16 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#31]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\NTStudio_bbv.CMD"
START=> 15:00:16 Tuesday, January 24, 2017
END=> 15:00:42 Tuesday, January 24, 2017
RESULT=> Command finished in 26 seconds.
>==============================================================================
[RunThese_CMD#32]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\intelWD_BBV.CMD"
START=> 15:00:42 Tuesday, January 24, 2017
END=> 15:00:43 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#33]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\RM4Win.CMD"
START=> 15:00:43 Tuesday, January 24, 2017
END=> 15:00:44 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#34]
LAUNCHED=> "cmd.exe /c c:\System.sav\bbv\defkey.cmd"
START=> 15:00:44 Tuesday, January 24, 2017
Pre-Process=> This is 32bit OS. Skip disabling WOW64 File Redirection....
Post-Process=> This is 32bit OS. Skip enabling WOW64 File Redirection....
END=> 15:00:51 Tuesday, January 24, 2017
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#35]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPQStar_BBV.CMD"
START=> 15:00:51 Tuesday, January 24, 2017
END=> 15:00:52 Tuesday, January 24, 2017
RESULT=> Command finished in less than 1 seconds.

Any help would be appreciated. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2017 01:48 PM

HP Recommended

Greetings @reesy13,

 

Thanks for the post and Welcome to HP Forums, 

 

I understand that you are unable to install the OS on your computer after replacing the HDD. Happy to help. 

Thanks for sharing the screenshot. 

The recovery kit you are using to install the OS, is it in the form of DVD or USB?

 

If you are using a set of DVDs to install the recovery kit, install the OS again and please skip the supplemental disc. (do not use the supplemental disc.)

Boot the computer to BIOS, reset the BIOS to defaults, change the system date to 2012 or 2011 and check.

Under security tab in BIOS, enable secure boot and disable legacy boot. Save the changes and exit BIOS. 

This should help you complete the installation of the operating system. 

Refer to this HP article for assistance in performing recovery. 

If the issue persists, run a test on the computer and contact phone support for the service options. 

 

Keep me posted. 

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-25-2017 01:48 PM

HP Recommended

Greetings @reesy13,

 

Thanks for the post and Welcome to HP Forums, 

 

I understand that you are unable to install the OS on your computer after replacing the HDD. Happy to help. 

Thanks for sharing the screenshot. 

The recovery kit you are using to install the OS, is it in the form of DVD or USB?

 

If you are using a set of DVDs to install the recovery kit, install the OS again and please skip the supplemental disc. (do not use the supplemental disc.)

Boot the computer to BIOS, reset the BIOS to defaults, change the system date to 2012 or 2011 and check.

Under security tab in BIOS, enable secure boot and disable legacy boot. Save the changes and exit BIOS. 

This should help you complete the installation of the operating system. 

Refer to this HP article for assistance in performing recovery. 

If the issue persists, run a test on the computer and contact phone support for the service options. 

 

Keep me posted. 

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
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