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‎05-11-2020 12:30 AM

HP Recommended
The computer was used well until yesterday, but when I turned it on today, all of the folders I created suddenly disappeared. I searched for Interjet and said it was not recognized by the hard drive. Please help me because I don't know enough, so please help me. There are many important files in it, how can I get them back? Help please!! Any advice would be appreciated. Thank you in advance.
5 REPLIES 5

‎05-11-2020 12:36 AM - edited ‎05-11-2020 12:37 AM

HP Recommended

A hard disk failure means, for example, that a physical hard disk is 2EA, but after booting, access to one hard disk and the device and disk manager cannot recognize it. If the hard disk is 1EA and it boots, ... This is not a hard malfunction, but it is most likely a problem with file structure corruption, user accidental deletion, computer initialization, etc. It is recommended that you stop using the computer and proceed with data recovery software as you have important data.

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‎05-11-2020 12:37 AM

HP Recommended

If all the files are suddenly disappeared, mostly the file is not saved properly or the data is forced shut down when you turn off the system yesterday, all you can do right now is use Data Recovery software to try to recover the important file or go to a repair center to ask for technical help to retrieve them back. 

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‎05-11-2020 12:45 AM

HP Recommended

Thank you. I'm not sure about the cause of this error and I have not tried a data recovery software before. Is data recovery software safe?? Any recommendation please? 

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‎05-11-2020 12:53 AM

HP Recommended

Personally, I prefer using data recovery software, you can try Bitwar Dat Recovery software, this software is safe. I have used it several times to recover my data. So I think you can have a try. Here is the tutorial, you can have a check.

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‎05-11-2020 03:15 AM

HP Recommended

Hi

Perhaps ensure that you have a USB to copy the files etc to.

 

Try and start Windows in Safe Mode if you can. I assume it is windows rather than some other OS.

 

If it works then copy over what you need, if it doesn't then....


Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

 

 

 

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