• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion laptop
Microsoft Windows 10 (64-bit)

I started having boot fail issue. I ran disk diagnostics, which fails (or alternately warnings) short and long tests. I tried all options to recover, restore or backup by using a USB thumb drive with the MS Media Tools/program on it...nothing worked, so I'm confident that I need to replace the drive.  My question is how do I get Windows 10 and all of the applications that came factory on my laptop? It is out of warranty.

1 REPLY 1
HP Recommended

Hi:

 

If your notebook was made in 2016 or later, it may be supported by the HP cloud recovery tool, which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

You will need to have access to another Windows PC running Windows 7 64 bit or newer to make the USB recovery drive.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.