Hard drive short DST check failed

[Sue1022]

Intel Pentium silver.

Failure ID: GTTTJC-9SJA7U-XD7W3G-60R103

PRODUCT ID: 4ND16UA#ABA

[Paul_Tikkanen]

Hi:

Below is the failure ID report for your notebook, minus the serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

GTTTJC-9SJA7U-XD7W3G-60R103

OK

XXXXXXXXXX

9/8/20

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

You will need to install a new hard drive, and reinstall the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c05493257

After you replace the drive, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use that utility...

https://support.hp.com/us-en/document/c06162205

You can see if your PC is supported by the cloud recovery tool at the link below.  It should be.

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

[Sue1022]

I can't get on my computer to be able to fix it like this says.  Now what?

[Paul_Tikkanen]

You need to install a new hard drive and you will need to use another PC with Windows 7 64 bit or newer on it to use the cloud recovery tool.

You could try using the cloud recovery tool on the failed hard drive before replacing it, but don't be surprised if it doesn't work.