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HP Laptop PC 15s-du3000
Microsoft Windows 10 (64-bit)

I have restarted my laptop after an update but it didn't restart properly and my laptop doesn't on automatically after the restart. Due to that problem when I updated my laptop to new version also it didn't update because of restart problem.

 

 

 

And when I tried to check hard drive in diagnostic mode it says that Hard drive 1 short DST check failed and the details are as below

 

 

 

Failure id : 97NFPO-AHGCHR-XD7v41-60XWO3

 

PRODUCT ID: 309JOPA#ACJ

1 REPLY 1
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Enter the required information at the link below, and it should provide a report of the code and the recommended way to fix it.

 

HP Customer Support - Service Center

 

You will probably have to install a new hard drive and reinstall the operating system.

 

The parts list for your notebook indicates that it comes with a 1 TB mechanical hard drive.

 

HP PartSurfer

 

I'd replace that drive with a much better performing M.2 NVMe SSD which your notebook supports.

 

Below is the link to the service manual:

 

Maintenance and Service Guide HP 15 Laptop PC

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