-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Hard drive short DST check failed

Create an account on the HP Community to personalize your profile and ask a question
02-25-2025 07:50 PM
I have restarted my laptop after an update but it didn't restart properly and my laptop doesn't on automatically after the restart. Due to that problem when I updated my laptop to new version also it didn't update because of restart problem.
And when I tried to check hard drive in diagnostic mode it says that Hard drive 1 short DST check failed and the details are as below
Failure id : 97NFPO-AHGCHR-XD7v41-60XWO3
PRODUCT ID: 309JOPA#ACJ
02-26-2025 07:10 AM
Enter the required information at the link below, and it should provide a report of the code and the recommended way to fix it.
HP Customer Support - Service Center
You will probably have to install a new hard drive and reinstall the operating system.
The parts list for your notebook indicates that it comes with a 1 TB mechanical hard drive.
I'd replace that drive with a much better performing M.2 NVMe SSD which your notebook supports.
Below is the link to the service manual: